Privacy Policy - Golden Coast Excursions

🔒 Privacy Policy

Your privacy matters to us. Learn how we protect your data.

Last Updated: November 12, 2025

Introduction

Welcome to Golden Coast Excursions ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.goldencoaststaysandtours.com and use our tour booking services.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us when you:

  • Register for a tour or excursion
  • Fill out a contact form or tour registration form
  • Subscribe to our newsletter
  • Communicate with us via email, phone, or WhatsApp
  • Provide feedback or reviews

The personal information we collect may include:

  • Full name
  • Email address
  • Phone number (including WhatsApp)
  • Country of residence
  • Tour preferences and travel dates
  • Group size and special requirements
  • Payment information (processed securely through third-party providers)
  • Dietary restrictions, accessibility needs, or other special requests

Information Automatically Collected

When you visit our website, we automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website or source
  • Device type and screen resolution
Note:

We do not collect sensitive personal information such as health records, racial or ethnic origin, political opinions, or religious beliefs unless you voluntarily provide such information for specific tour requirements.

How We Use Your Information

We use the information we collect for the following purposes:

  • To Process Tour Bookings: Confirm reservations, communicate tour details, and coordinate logistics
  • To Provide Customer Support: Respond to inquiries, resolve issues, and provide assistance
  • To Send Communications: Send booking confirmations, tour updates, promotional offers, and newsletters (with your consent)
  • To Improve Our Services: Analyze usage patterns, conduct surveys, and enhance user experience
  • To Ensure Safety: Verify identities, prevent fraud, and maintain the security of our services
  • To Comply with Legal Obligations: Meet regulatory requirements and respond to legal requests
  • To Process Payments: Facilitate secure transactions through our payment partners
  • To Personalize Experience: Tailor tour recommendations based on your preferences
Marketing Communications:

We will only send you marketing emails if you have opted in to receive them. You can unsubscribe at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

  • Payment processors (e.g., PayPal, Stripe)
  • Hotel and accommodation partners
  • Transportation providers
  • Tour guides and local partners
  • Email service providers
  • Website hosting and analytics services

Legal Requirements

We may disclose your information if required to do so by law or in response to:

  • Court orders or legal processes
  • Government or regulatory requests
  • Protection of our rights, property, or safety
  • Investigation of fraud or security issues

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Third-Party Accountability:

All third-party service providers we work with are required to maintain the confidentiality and security of your information and are prohibited from using it for any purpose other than providing services to us.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL/TLS encryption for data transmission
  • Secure servers and databases with access controls
  • Regular security audits and vulnerability assessments
  • Employee training on data protection practices
  • Firewall protection and intrusion detection systems
  • Regular data backups and disaster recovery procedures
Important Notice:

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to maintain the highest standards of data protection.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website.

What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They help websites remember your preferences and improve functionality.

Types of Cookies We Use

  • Essential Cookies: Necessary for the website to function properly
  • Analytical Cookies: Help us understand how visitors use our website (e.g., Google Analytics)
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Track your browsing habits to deliver relevant advertisements

Managing Cookies

You can control and manage cookies through your browser settings. However, disabling cookies may affect the functionality of our website. Most browsers allow you to:

  • View what cookies are stored and delete them individually
  • Block third-party cookies
  • Block all cookies from specific websites
  • Delete all cookies when you close your browser

Your Privacy Rights

You have certain rights regarding your personal information. Depending on your location, these may include:

  • Right to Access: Request a copy of the personal information we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete information
  • Right to Erasure: Request deletion of your personal information (subject to legal requirements)
  • Right to Restrict Processing: Request limitation of how we use your information
  • Right to Data Portability: Request transfer of your data to another service provider
  • Right to Object: Object to processing of your information for certain purposes
  • Right to Withdraw Consent: Withdraw consent for marketing communications at any time
Exercising Your Rights:

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.

Third-Party Links and Services

Our website may contain links to third-party websites, including:

  • Social media platforms (Facebook, Instagram, Twitter)
  • Payment processors
  • Hotel and accommodation booking sites
  • Partner tour operators

We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Post the revised policy on our website
  • Notify you via email if the changes are significant (where required by law)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

📧 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Address: Accra, Ghana

We aim to respond to all privacy-related inquiries within 30 days.

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